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Claude_Dreyfus

Greenmax Plasser & Theurer Multiple Tie Tamper

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Claude_Dreyfus

Right, following the issues with my unit, I contacted HS to work out next steps. It was duly returned to Japan for repair, and finally arrived at chez Dreyfus this morning. The plan is to quickly try to test it tonight, but an initial check indicated that the motor wheels are no longer free-wheeling and the motor appears to be securely fastened!   

 

One thing which has come out from this is the quality of service from Hobby Search; who have been excellent. They offered a full refund on my return postage - and refunded within 10 minutes of me providing a receipt. Their communication has also been first-rate. Even with the quality of Japanese models, it is still a bit of a risk buying 'blind' something from the opposite side of the world. It gives you considerably more confidence when you know the shop you are dealing with is completely trust-worthy.

 

Quick edit: Have now tested it. A little noisy, but it works fine. Happy chappy!

Edited by Claude_Dreyfus
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nah00

 

One thing which has come out from this is the quality of service from Hobby Search; who have been excellent. They offered a full refund on my return postage - and refunded within 10 minutes of me providing a receipt. Their communication has also been first-rate. Even with the quality of Japanese models, it is still a bit of a risk buying 'blind' something from the opposite side of the world. It gives you considerably more confidence when you know the shop you are dealing with is completely trust-worthy.

 

 

HS has EXCELLENT customer service. I bought an Odoriko second-hand and the instruction sheet was messed up. On a whim I emailed HS and asked if I could purchase one from Kato through them. Not only were they able to get me one but they shipped it to me EMS free of charge. Granted it was only a manual but still, that level of service to fix something that I didn't even from them. From what I understand AmiAmi has a similar quality of service.

 

HLJ...well let's just say I limit what I buy from them anymore to what I know I can contact the manufacturer directly if anything is broken/missing (Kotobukiya/Good Smile Company/Bandai). 

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